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USFamily Tip of the Week - 5/8/00
View this tip online at http://www.usfamily.net/tip-2000-05-08.html
Trouble with your modem connecting or disconnecting?
Because of USFamily.Net's patent pending priority system, there is never a busy signal. You should connect the 1st time every time and stay connected as long as you are working at your computer. and your priority permits. *
Some people have trouble with their modems failing to connect or disconnecting randomly, especially during heavy use like a file download. This is most commonly caused by a modem in your computer that is slightly ill, has a compatibility problem of some kind, or has the wrong modem driver installed. Because we value happy customers and try to provide a service quality far beyond what the other more expensive services provide, we have developed a modem trade in program where we supply tested replacement modems far below our cost, to help you resolve this kind of issue. The most popular replacement modem is just $10.
If you think you might have a modem problem there is no cost to try our modem replacement plan and find out.
You can check out the modem replacement plan at http://www.usfamily.net/faq.html#access
If replacing a modem exceeds your technical ambitions call and talk to a service rep about our $25 computer drop-off program.
*(The modems do automatically hang up if you leave your computer idle for 15 minutes. A priority interruption is uncommon and is always accompanied by email notification and logged on your account.)
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