We would like to take a few moments of your time to address the actions we are taking as a result of recent Coronavirus (COVID-19) developments, and how we may be able to help you or your business during this time.
What are we doing
Our Tech Support and Installation Services remain 100% operational, we are ready as ever to meet your needs. In order to continue to assist our customers during this time our customer service and tech support staff will be telecommuting. We will have key operational personnel working in the field and/or our offices until otherwise advised by local, state or federal authorities. This does mean that our office will be closed to equipment pickup / drop as well as payment drop off. Please mail your payments or pay through My Account by clicking here.
If a Velocity Telephone technician must enter your home or business to repair a problem, you may notice they are wearing rubber gloves. Our Coronavirus (COVID-19) policy requires field techs to sanitize their hands and put on a new pair of rubber gloves prior to entering every home or business. The CDC is also recommending "social distancing" as means to prevent transmission. Our techs have been asked to stay at least 6 feet away from other persons on the premise, we ask for your cooperation in following this guideline as well.
How we can help you
As more employees begin to telecommute this may place a strain on your business Internet bandwidth. Should you require a temporary or permanent bandwidth increase for your business, please contact our Director of Sales, Dave Johnson at 763-331-8030 or firstname.lastname@example.org.
If your business has Velocity Virtual Office phone service, here are a few additional ways we may be able to assist:
- Setup phone numbers to ring multiple phones (i.e. an office phone and a cell phone)
- Forward phone numbers (i.e. forward an office phone to a cell phone)
- Make changes to voice menus
- Setup virtual fax numbers
- Help getting a Virtual Office phone working from a home Internet connection
Please contact our tech support staff at 763-222-1000, option 3, option 3 or email@example.com for assistance with any changes or additions to your services to ensure continuity of your business. Please call if the matter is urgent.