Answers to Frequently Asked Questions
(Of those interested in getting High Speed Internet from USFamily.Net)
Will the DSL modem really make my home a WiFi zone and can I use multiple computers at the same time?
  • The Actiontec Gateway modem (GT-701-wg) is a wireless capable modem.
  • You can connect your computer(s) to the modem via Ethernet cable, USB cable or wirelessly (computers must have wireless cards).
  • You can have multiple computers accessing through this modem but only from your specific address.
  • This modem has a wireless range of about 300 feet. Your home will be a WiFi zone—capable of connecting computers wirelessly.
Are there any contracts, penalties or obligations?
  • USFamily.Net wants you to enjoy being part of our “family”, hence there are no contracts.
How long will it take to set up our service?
  • DSL service is usually available to you within 3-5 business days from your order date.
  • You will be notified by USFamily.Net (via e-mail and postal mail) of your connection date usually within 24 hours of placing your order.
When and how will my modem arrive?
  • Modems are shipped from Golden Valley, MN to you via USPS Priority Mail.
  • Your modem should arrive on or before your scheduled connection date.
What happens if I am an existing USFamily.Net Dial Up subscriber upgrading to High Speed DSL service?
  • Your e-mail addresses will not change.
  • Any existing balance on your account will be applied towards your new DSL account. You will want to call our technical support at 763-521-0401 to make sure your account balance gets moved to your new account.
  • The costs of High Speed DSL service will replace what you are currently paying for your current Internet service.
What are all of the “upfront fees”?
  • DSL Modem - required to use the service:
    • If you currently own a compatible modem, there is no additional fee.
    • To purchase a modem from USFamily.Net costs $79.99 (plus $9.99 shipping & handling).
    • To rent a modem from USFamily.Net costs $7.50/mo (plus $9.99 shipping & handling). Please note: you will be billed for your modem rental in the same way as your subscription. With the 1999 promo, you will be billed for 12 months of modem rental in advance.
  • Activation fee: No Charge. Qwest usually charges $99.00, but this fee is currently being waived.
What will my monthly charges be?
  • First Year $19.99 per month, billed as follows:
    • $15.00 per month for DSL Service charge will be added to your monthly Qwest phone bill.
    • $4.99 per month for Internet Access from USFamily will be billed at one time for the entire year ($59.88).
  • Second Year:
    • $15.00 per month for DSL Service charge will be added to your monthly Qwest phone bill.
    • $9.25 per month for Internet Access from USFamily will be billed at one time for the entire year ($111.00).
    • If you would prefer to pay in 6 or 1 month increments instead to USFamily.Net, you will need to call a member of our technical support at 763-521-0401 for complete details and to have your account switched over at the end of your first year.
Are there any additional fees or taxes?
  • USFamily.Net Internet Access: No additional taxes or fees are added for this portion of your service.
  • DSL Modems, Filters & Shipping: 6.5% sales tax added to charges (Minnesota residents only).
  • Qwest DSL Service: Additional taxes and fees on this portion of your service vary from area to area (refer to Qwest for details).
What does it cost to ship my modem and installation kit?
  • There is a one time charge of $9.99 for shipping the modem and self install kit to your location. Sales tax is applicable for this charge.
Any other benefits of subscribing to USFamily.Net High Speed Internet, other than price?
Of course. Besides getting our renowned SPAM filter and up to 5 e-mail accounts, our customers get:
  • FREE unlimited live telephone support (see www.usfamily.net for details).
  • FREE placement of classified ads on USFamilyMall.Com.
How can I place my order?
  • Click here to order online now (be sure to mention special code 1999).
  • Order by phone by calling 1-888-800-1950 (be sure to mention special code 1999).