CUSTOMER APPROVAL RATINGS
Did you know that our customers gave us a 93.58% approval rating, on average, in
support survey responses from February 2004 - September of 2005?
Here's what some of our users have to say about using USFamily.Net:
"I've been a customer for about 2 years now. The dial-up service
you provide has been nearly perfect, always with a fast connection. I have had a couple of
technical questions which were answered promptly and professionally. Overall I am very
happy with your services and pricing and I have been recommending new customers. Keep it
up!"
"I am not very familiar with my computer when it doesn't perform -
it is like my car - I can drive it but don't know the least about fixing it! I would like
to compliment your support rep on his assistance! He was so friendly and listened to me
trying to explain my problem and gave me the info I needed to get up and going again -
Thanks, I recommend USFamily.Net to all my friends!"
Please make sure to fill out your customer support survey after calling in
for support. It helps us to make sure we are meeting and beating your expectations for the
service we provide you.
If you have a comment about your service that you would like to share  |
KEEP YOUR ACCOUNT
UPDATED In order to make sure your service and billing is fully correct, it is
important to ensure that your account information is current with USFamily.Net. Make sure
we have the most up to date information for the following:
- Your Name
- Address
- E-mail Address
- Telephone Number
- Account Security Question
- Credit Card Number & Expiration Date
To make sure all of your account information is updated, click on the 'My Account' link
on our menu bar. Or you can
to visit our online account help section. You can also find helpful information on how to
retrieve your password, change your start page, and how to adjust your e-mail settings.
You can also do all of this over the telephone by calling our FREE live technical
support:
TECH SUPPORT INFORMATION
Monday - Friday: 8am - 8pm (Central Time)
Saturday: 10am - 6pm (Central Time)
763-521-0401 (Twin Cities)
1-800-300-4256 (Toll-Free)
To speed up your customer service experience, please make sure you are at
your computer with it turned on when calling in for support. |
